Refund Policy

Zolvd for Teams subscriptions are billed by Paddle, who acts as Merchant of Record for all transactions. Paddle's buyer protection policy applies to all purchases made through Zolvd for Teams.

1. Free trial

If a free trial is offered for your plan, its length and terms will be described to you at signup and confirmed by email. You will not be charged during any trial period, and you may cancel at any time during a trial at no cost.

2. Refund window

We offer a full refund within 14 days of your Organisation's initial subscription purchase. To request a refund, email [email protected] within 14 days of your purchase date, with your Organisation name and the reason for your request, and we will process a full refund with no questions asked.

3. Renewals

Subscriptions renew automatically at the end of each billing period. An Organisation's Owner/Admin may cancel at any time from the Organisation's billing settings before the next renewal date to prevent future charges. Cancellation takes effect at the end of the current billing period, and the Organisation retains full access until that date.

4. Cancellations

An Organisation's Owner/Admin may cancel the subscription at any time. Cancellation takes effect at the end of the current billing period. The Organisation will retain full access to the platform until that date.

5. Contact

For refund requests or billing questions, email [email protected].